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Seattle Fire Department, in partnership with American Medical Response (AMR), launches a new and innovative healthcare solution that will help area residents and visitors quickly reach the most appropriate level of care when dialing 911. The Seattle Fire Department Nurse Navigation Program will provide access to a wider range of options to meet callers' specific medical care needs, which may include a referral to an alternative destination or a virtual visit with a physician.

The program, designed with advanced innovative protocols, works by routing some area 911 calls with non-emergent injuries or illnesses to a Washington State Licensed nurse for assessment. The nurse will assess a caller's symptoms and refer them to the most appropriate medical care that could include a virtual visit with a board-certified emergency physician, self-care, or transport to a local healthcare provider, including clinics, urgent care centers, or if needed, a hospital Emergency Department.

Speakers include:

Mayor Bruce Harrell, City of Seattle

Chief Harold Scoggins, Seattle Fire Department

Lisa Edmondson, Nurse Navigation