Ok.
Yeah, no, I totally understand, so we’ll go ahead and get the call in, we’ll be out
there just as soon as we can, and if anything changes, just call us back, ok?
The 911 logging recorder is, basically, an automated recording that we have of 911 calls.
Not only is it the information that you’re actually giving us through the phone, but
it also is our dispatchers and the information that they’re actually putting out to the
police officers in the field and the information that the police officers in the field are
then giving back to the dispatchers.
All of that is recorded.
And what this really allows us to do with that logging recorder is to work far more
effectively, in the old days we used to write the notes down, you’d call and we’d write
on 3x5 cards, trying to write as fast as you’re talking.
And think about this: when most people are calling us at 911 it’s a time of crisis,
and at times, we can go back and look at that, listen to that recording, even in real time,
to see if there were things that we were missing.
So, can you go down to the lobby?
And wait for officers?
We are always very concerned about how we secure this information.
Only certified officers or civilian counterparts have access to this information.
It is in compliance with our criminal justice information system.
The 911 logging recorder is one of the most effective new systems that we actually have
to do better service for our citizens and our community.
For more information or to leave a comment: www.seattle.gov/privacy