-Just let me know which one looks better.
So here's one, here's two.
-Two.
-I think about the impact the ability to see
has on your life.
-Three, four. -Four.
-Having a pair of glasses that fit you appropriately,
that help to improve your vision
and that are a style that you feel confident in
helps you to present yourself and navigate the world
with a whole lot more confidence.
-That's a little better.
-This might be the only pair of glasses
that a patient gets for several years,
and so we want to make sure that it's going to last.
When we have the mobile labs,
they have limitations as to how many lenses they can carry
and we don't know what needs we're going to have.
And so in order to anticipate
every particular patient's needs,
you need thousands and thousands of pairs of blank lenses.
-These are custom to them.
It's their selection of what they like
or the colors they like, and it it's a prescription
that it wasn't somebody's old prescription
that we're trying to approximate to them.
This is absolutely what they need.
-The patients will come in.
After their exam, they come down into our area of optical.
They'll sit down with an optician,
discuss their prescription and their visual needs.
The optician will help them select the appropriate frame
for their prescription and their face and their style.
And then we'll write up the order.
It goes to another person who double checks
that everything is correct. -We'll just skip
it out if we don't have it. -Okay,
-I am very, very picky and passionate about
people getting the right eyeglasses
when they return to pick them up.
We have three different sets of eyeballs. Look at them.
We make sure that the names match and the frames match
what the patient is expecting to get when they return,
and then we log on the computer
and we place the order and transcribe
exactly what the doctor has written for their prescription.
The people don't get the glasses unless we're back here
doing this, you know, so we can
have all the medical people in the world come and volunteer.
But they would have to take time out
from actually seeing patients
to come back in here and do this.
So if we can cover that part,
then that frees up so many more hours for patient contact.
And then from there we will take the frame,
the actual frame the person tried on,
wrap it up in an order form and send it off to our optical lab.
♪♪
[ Machine whirring ]
♪♪
-We've been involved with the Seattle/King County Clinic
probably since it started.
We've been doing the glasses for them,
and it's been rather enjoyable.
It's nice to give back to the community.
The masters goes to Texas.
They crank all the bread and butter stuff out,
and then we get to do all the hard stuff
for the customized product,
where the prescriptions that people have problems with,
the prisms, all the fun stuff.
It's really important for them to get good vision.
So when they put our product on, their lives improve.
It's a product that can change lives for people
and that kind of drives us each day.
You've got to help other people,
and that just makes you a better person
and it makes us a better company.
♪♪
-About five weeks ago, we held the clinic
and about a thousand patients
had prescription eyeglasses ordered,
and they have since come back.
And so the patients over a period of two days
have an opportunity to come pick up their glasses
and then meet with opticians again
to have them fitted to make sure
that the prescription was done correctly.
Because if not, we can send them back to the lab
and have them fixed,
and then we will be mailing out eyeglasses
for anybody who didn't come retrieve them today.
This is the end of kind of the patient deliverable piece,
but then after that, I'll be working on the final report
to essentially kind of wrap up.
And based on our experiences, our minds are already churning
with how to make improvements going forward.
♪♪
-Watch CityStream Tuesday nights at 7
on the Seattle Channel,
or find us anytime online at SeattleChannel.org.
♪♪